Terms & Conditions

1. About these terms

These terms are an agreement between you and Neil Smith (ABN 50 970 898 315), trading as PimpMyLingo ("we", "us", "our"). They apply when you visit pimpmylingo.com, join the waitlist, use the PimpMyLingo app once it launches, or book Personal training lessons (together, the "Service").

By using the Service you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Service.

2. Who can use PimpMyLingo

You must be at least 16 years old. If you are 16 or 17, a parent or guardian must agree to these terms on your behalf and is responsible for payments. A parent or guardian must also give permission before any Personal training lesson with a learner under 18.

3. Waitlist and founding prices

• Joining the waitlist is free. It lets us email you about the launch and founding-member offers. You can unsubscribe at any time.
• The app is still being built. Features, timing and prices described on the website may change before launch, and we can't promise a launch date.
• Founding prices: Self-guided at US$9.99 per month and Personal training at US$99 per month (for the first 10 Personal training students) are offered to waitlist members when we launch, while places last.
• A founding price stays the same for as long as your subscription continues without a break. If you cancel and later rejoin, the standard price at that time applies.
• Personal training is limited to 20 students at any one time. Founding places are offered to the waitlist in the order people signed up, and a place on the waitlist doesn't guarantee a Personal training spot.

4. Your account

Keep your login details private and tell us straight away if you think someone else has accessed your account. Your subscription is for you personally: please don't share your account or let other people use it. You're responsible for keeping your account details accurate.

5. Plans and payment

• Prices are in US dollars and include any taxes we are required to charge, unless we say otherwise at checkout. Your bank may add currency conversion fees.
• Plans renew automatically at the end of each billing period, and we charge your payment method at the price in effect, until you cancel.
• If you subscribe through the Apple App Store or Google Play, your payment, renewal and refunds are handled by them under their terms, and you manage your subscription in your store account.
• If we change a standard price, we will tell you at least 30 days before it applies to you. The new price applies from your next billing period, and you can cancel before then.
• If a payment fails, we may pause your access until it's paid.
• Fair use: to keep the Service running for everyone, we may set reasonable limits on how many new AI cards or voice minutes you can create each month. Any limit will be shown in the app.

6. Cancelling and refunds

• You can cancel at any time in your account settings (or in your app store account). Cancelling stops future renewals. You keep access until the end of the period you've already paid for.
• Except as set out below or required by law, payments are not refundable and we don't give refunds for partly used periods or unused lessons.
• Annual plans: if you cancel within 14 days of your first annual payment, email us and we will refund it in full.
• If we cancel a Personal training lesson and can't rebook it within your billing month, we will either add it to your next month or refund that lesson, whichever you prefer.
• Your consumer rights: our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the Service, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to have problems that are not a major failure fixed within a reasonable time. Nothing in these terms limits those rights or any similar rights under the laws of your country.

7. Personal training lessons

• Lessons per month: each billing month includes 4 lessons of 45 minutes, held online by video call. You book lesson times through the app or the booking link we give you, subject to availability.
• Rescheduling: you can reschedule or cancel a lesson for free with at least 24 hours' notice. With less than 24 hours' notice, or if you don't attend, the lesson counts as used.
• Lateness: if you join late, the lesson still ends at its scheduled time. If you haven't joined within 15 minutes, the lesson counts as used.
• If we are late or cancel: we will make up any lost time or rebook the lesson at a time that suits you.
• Unused lessons: up to 1 unused lesson can roll over into the next billing month. Other unused lessons expire at the end of the month and can't be refunded or carried forward.
• Recording: lessons are not recorded unless we both agree beforehand.
• Conduct: please be respectful. We may end a lesson, or your Personal training plan, if you behave in an abusive, harassing or inappropriate way.
• Results: we'll do our best to help you improve, but how quickly you progress depends on many things, including your own practice. We don't guarantee any particular result, exam score or level.

8. AI, voice and translations

• PimpMyLingo uses artificial intelligence to write conversations, translate them, voice the host and give feedback on your speaking. AI can make mistakes, including in grammar, translations and pronunciation feedback. Use it as a learning aid, not as a source of professional, legal, medical or official translation.
• Voices in the app are AI-generated and don't belong to real people.
• Scenarios you describe are sent to our AI providers to create your cards. Don't include other people's personal details or sensitive information.
• We may refuse to create, or remove, AI cards that break section 9.

9. Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful, hateful, sexually explicit, harassing or misleading, or to create content of that kind;
• try to copy, resell, scrape or reverse-engineer the Service, its card deck or its content;
• interfere with the Service's security, or overload it with automated requests;
• share your account, or access another person's account without permission;
• impersonate anyone, or misrepresent your connection with anyone.

10. Our content and yours

• Our content: the PimpMyLingo name, logo, website, app, card designs, card deck and lesson materials belong to us or our licensors. While you have an active plan, we give you a personal, non-transferable licence to use them for your own learning.
• Your content: you keep ownership of anything you create or upload, such as scenarios and recordings. You allow us to store and process it only so we can provide the Service to you, as described in the Privacy Policy.
• Feedback: if you send us ideas or suggestions, we may use them to improve the Service without owing you anything.

11. Third-party services

The Service relies on other companies, such as app stores, payment providers, video call platforms and AI providers. Their own terms may also apply. We aren't responsible for third-party services we don't control, but we choose them carefully and will try to help if something goes wrong.

12. Our responsibility to you

• We provide the Service with due care and skill. Apart from the guarantees that the law gives you and that cannot be excluded, we provide the Service "as is" and don't promise that it will always be available, uninterrupted or error-free.
• To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost opportunities or lost data, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
• Where the Australian Consumer Law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.
• Nothing in these terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.

13. Suspending or ending access

You can stop using the Service and delete your account at any time. We may suspend or close your account if you seriously or repeatedly break these terms, if we need to for legal or security reasons, or if we stop offering the Service. If we close the Service or your account for a reason that isn't your fault, we will refund any prepaid amount for the time you can no longer use.

14. Changes to these terms

We may update these terms, for example when the app launches or when we add features. We will change the date at the top. If a change materially affects you, we will tell you at least 14 days before it takes effect. If you don't agree with the change, you can cancel before it applies.

15. Governing law and disputes

These terms are governed by the laws of [STATE], Australia. If you have a complaint, please contact us first so we can try to resolve it. If we can't, the courts of [STATE], Australia have jurisdiction. If you live outside Australia, you may also have the right to bring a claim in your own country's courts and to rely on its consumer protection laws.

16. Contact

Neil Smith, trading as PimpMyLingo (ABN 50 970 898 315)
Email: hello@pimpmylingo.com

If any part of these terms is found to be unenforceable, the rest still applies. If we don't enforce a right straight away, we can still enforce it later.